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Q: What if I want to book a group, but want each individual guest to pay for their stay?
A: You may book a group reservation with your credit card, cash or cashier's check deposit, and indicate to the hotel in the group contract that you want each individual guest to pay for their own room, tax and incidental expenses, or a combination of the above.
At the reservation cut-off date, you may have to indicate to the hotel the final number of rooms and nights that you desire for your group. You would also need to send the hotel a rooming list so they can verify the guests in your party and assign rooms to them.
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Q: What is the reservation cut-off date?
A: This is the date when the hotel will consider your group a definite booking. At this time, the hotel will need to have final information regarding your group, and confirm any changes to payment type, number of rooms, etc.
If final reservations and additional information are not received by the cut-off date, the hotel may release the room reservation block and rooms will be on a space available basis only.
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Q: How do I reserve my hotel room?
A: Our reservation process is very simple. After you
have posted your travel needs, you will be notified by email every time a
hotel bids on your travel. When you receive a bid that interests you, you may
log into your account and click on the "Contact Hotel" button to begin
the reservation process.
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Q: Is my credit card information safe?
A: Yes. We take this matter very seriously. To ensure your security, we utilize a secure commerce server which encrypts the credit card number and encodes it into a non-usable form. AllRoads.HotelPlanner.com is Verisign secured.
Lexyl Travel Technologies, Inc. is also a member of the Better Business Bureau Online.
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Q: Why do I need to accept my bids online?
A: All bids must be accepted online or with your account representative from AllRoads.HotelPlanner.com by email or phone. By accepting your bid online you
ensure that you qualify for the special rate as well as any applicable rebates from AllRoads.HotelPlanner.com.
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Q: How does AllRoads.HotelPlanner.com get me VIP status?
A: AllRoads.HotelPlanner.com has special relationships with all hotels that bid on your
business and may be able to get you room upgrades and other special amenities
when you travel.
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Q: What is unique about your site?
A: We've used the latest technology combined with years of online travel customer
feedback to build a website that gives you exactly what you need. We do
this by combining the low prices of the internet with personalized customer service
of your local travel agency.
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Q: What are internet rates?
A: If you are looking for only a few rooms per night, AllRoads.HotelPlanner.com will
automatically go out and bring some great deals for your selected dates, star rating,
and destination. You can book these bids instantly without going through a hotel sales manager or travel agent.
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Q: Should I pursue the automatic bids immediately?
A: If you have time, we suggest that you wait at least one business day
to see if the hotel sales managers that were notified by AllRoads.HotelPlanner.com can locate a specific deal that is better than the automatic bids.
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Q: Should I put comments in the "additional requests" field when I post my reservations?
A: We highly recommend that you include as much information as possible.
AllRoads.HotelPlanner.com is designed to customize your travel experience to your specific
needs. The more AllRoads.HotelPlanner.com and our hotel partners know about your needs the better
we can help you get exactly what you want.
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Q: Why did I not receive any bids back?
A: Certain destinations have special travel restrictions, like minimum
night stays. For example almost all hotels in Carmel and Monterey, CA
require a two night minimum stay on the weekends. We can sometimes find you
hotels that do not have these special restrictions, however there are no
guarantees. It's also possible during busy travel periods that hotels are fully booked.
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Q: How is the bid rate calculated?
A: Unless otherwise stated, your hotel rate is per room-per night.
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Q: How do I know when my reservation is confirmed?
A: For individual reservations, instructions are provided following the secure reservation page. We will send you a confirmation email after you complete your
reservation.
For groups, the hotel will be in contact with you
directly.
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Q: How do I make changes to my reservations? (dates, names, hotels)
A: For individual reservations, please see your confirmation email.
For groups, please email all changes to your AllRoads.HotelPlanner.com account representative. If you are already confirmed at a hotel, you can make changes by contacting the manager at the hotel handling your group.
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Q: Can I still accept a bid past the offer expiration date?
A: Yes, but the rate may change and rooms most likely will not be available past the expiration date.
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